Our Return Policy, Unspiced

Return Window

Flarique offers a 30-day return window for all orders, allowing you to savor your sauces without worry. If the heat doesn’t meet your expectations or the flavor isn’t what you envisioned, you can initiate a return within this timeframe. This policy is in accordance with the FTC Mail/Internet/Telephone Order Merchandise Rule, ensuring you have the peace of mind to explore our bold profiles. The clock starts ticking from the day your package arrives at your doorstep. After that, it’s all about your palate’s preferences.

How to Initiate

To initiate a return, simply reach out to us via email at [email protected]. We’ll guide you through the process—no need for complicated forms or confusing jargon. Just provide your order number and a brief explanation of why you’re returning the sauce. Our team will respond promptly, helping to ensure a smooth return experience. Remember, the sooner you reach out, the sooner we can assist you in your flavorful adventure back to satisfaction.

What’s Returnable

What can you return? Any unopened, unused bottles of Flarique hot sauce are eligible for a return. We understand that sometimes flavors don’t align with your expectations. Unfortunately, sauces that have been opened or used cannot be returned, as we prioritize the integrity and safety of our products. If you find yourself wanting to send back an unopened bottle, you’re in good shape—just follow the steps outlined earlier.

What’s Final Sale

Certain items are considered final sale and cannot be returned. This includes any promotional items or limited-edition flavors that may be marked as non-returnable at the time of purchase. We aim to be transparent about these exceptions, so keep an eye out during checkout. If you have questions about specific items, feel free to reach out to us before placing your order. That way, you can make informed decisions and avoid any spicy surprises.

Refund Method & Timeline

Refunds for returned items will be processed within 7-10 business days from the date we receive your return. Refunds will be issued to the original payment method used at the time of purchase. Note that it may take additional time for your bank or credit card company to reflect the refund. We aim to make this process as seamless as possible, because every drop of Flarique is meant to bring joy, not stress. Keep in mind that restocking fees may apply for certain returns.

Damaged or Wrong Items

In the unlikely event that you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will assess the situation and arrange a replacement or refund as needed. Photographic evidence of the issue may be requested to expedite the resolution process. Your satisfaction is important to us, and we strive to make things right when errors occur. No one wants a sour note in their flavor exploration.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50. This ensures that your return makes its way back to us safely, and you can avoid any potential losses. While we wish we could cover all shipping costs, we trust that our customers will appreciate the quality of our sauces enough to make the return process manageable.

Exchanges

We do not offer exchanges for returned items. If you’d like a different flavor or heat level, please return the original sauce as outlined above and place a new order for the desired product. This process helps us keep inventory organized and ensures that you receive exactly what you’re craving. We recognize that flavor preferences can change, and we want your experience with Flarique to be nothing short of delicious.

Contact

For any questions, concerns, or feedback, please don’t hesitate to contact us at [email protected]. Our team is here to assist you with any aspect of your order, from returns to general inquiries. We value your experience and want to ensure that every interaction with Flarique is as flavorful as our sauces. Your input helps us continue to improve our offerings and serve up the best in small-batch hot sauces.